DESKTOP SUPPORT - LAPU-LAPU CITY ? Cebu in Borbon, Central Visayas

Pangalan ng kumpanya:
Phil-Data Business Systems, Inc.
Uri ng Posisyon:
Full-time
DESKTOP SUPPORT (MACTAN)
Graduate of B. S. Information Technology
Male, 22 ? 35 years old
Hardworking
With 1 to 2years intensive work experience as a Desktop Support
With good English communications skills
Willing to work in Cebu, Mactan

Job Responsibilities
Perform technical trouble shooting/ isolation to incidents
Providing onsite support and assist end-users in resolving the problem by guiding end-users on possible solutions
Updates, tracks, and closes incidents under his/her accountability
Provide knowledge sharing or technical huddle when necessary
Collaborate with other Team to ensure appropriate support and problem resolution is achieved
Participate in technical training and skills improvement
Guide new team members on the team norms, policies and procedures
Provide second-level problem determination on problems reported by end-users